How do I use the website?

To shop and maximise your experience on our website, please create an account using your email address and a secure password. In your account you can save multiple shipping addresses and link to Paypal for a speedy, secure checkout.

What is in the Cienna Rose formula? 

All Cienna Rose products are 12 free which means they are non toxic and do not contain Formaldehyde, Formaldehyde resin, Camphor, DBP (Dibutyl Phthalate), Ethyl Tosylamide, Xylene, Toluene, Triphenyl Phosphate, MEHQ/HQ (Hydroquinone Monomethyl Ether), MIT (Methylisothiazolinone), Animal derived ingredients and Parabens.  That’s not all, Cienna Rose products are enriched with a cocktail of Pro Vitamin B5, Vitamin E and Lemongrass oil designed to nourish and enhance your nail experience.

Do you test on animals?

No, all of our products are cruelty free and are not tested on animals, ever.  In addition, all of our products are Vegan friendly and do not contain any animal derived ingredients.

How do I become a Cienna Rose Stockist?

Thank you for your interest.  To find out more about becoming one of our stockists, please send fill out our wholesale form or email us at hello@ciennarose.com and one of our team will get back to you as soon as possible.

Orders

 What confirmation will I receive after I place my order?

After you have placed your order, you will see an on screen order summary followed by an email confirming your order.  Another email with your order tracking information will be sent once your order has been dispatched and is on its way to you.

How can I change or cancel my order?

Unfortunately, we are unable to make any changes or cancellations once your order has been processed. 

Returns

How do I return an item?

Contact Us

Payment

Which payment methods do you accept?

We accept Visa, Mastercard and American Express.  You can also pay with a PayPal account and Apple Pay. 

How do I use a promo code?

Once you have added all your items to your basket, please log in to your account and proceed to checkout.  Next to the summary of your order, you will see a box to ‘ Apply a Gift card or Discount code. Please enter the promotion code exactly as it is seen, without any spaces into the Discounts code box, then click on 'Apply' and it will apply to your order.

Please note that you must enter the promo code during the checkout process, as it cannot be applied later. 

If you still find that your promo code isn’t working then please check the below:

Promo codes can only be used once per order.

Promo codes cannot be used for gift vouchers.

Some promo codes may have specific terms and conditions attached to it, e.g. only available for a limited period or only on specific products. Please double check the terms and conditions associated with the promo code.

Once all your items have been added to cart please log-in to your account and ‘Proceed to Checkout’. On this page you will see a summary of your order on the right hand side, including a space to ‘Apply a Gift Card or Discount Code’ – before proceeding on to your Preferred Shipping Options

If you are having any difficulties in applying a promotional code or believe the code to be faulty, please contact our customer services team at hello@ciennarose.com and we will be happy to help.