Australia - £19.00 5 -7 working days
Argentina - £22.00 - 3-6 working days
Armenia - £17.00 - 3 - 6 working days (Free delivery on all orders £100)
Aruba - £22.00 - 3 - 6 working days
Botswana - £23.00 3 - 6 working days
Brazil - £24.00 - 3 - 6 working days
Bahamas - £22.00- 3 - 6 working days
Barbados - £22.00 - 3 - 6 working days
Canada - £17.00 - 3 - 6 working days (Free delivery on all orders £100)
Ghana - £23.00 - 5 -7 working days
India - £17.00 - 3 - 6 working days (Free delivery on all orders £100)
Japan - £18.00 3 - 6 working days
Hong Kong - £18.00 - 3 - 6 working days
Lebanon - £17.00 - 3 - 6 working days (Free delivery on all orders £100)
Nigeria - £23.00 - 5 - 7 working days
South Africa - £22.00 - 5 - 7 working days
United States - £17.00 - 3 - 6 working days (Free delivery on all orders £100)
United Arab Emirates - £17.00 - 5 - 7 working days (Free delivery on all orders £100)
Contact us for quotes to other International markets
International Orders - Customs, Duties, Fees
Please be aware that all international parcels may be subject to import taxes, duties, or customs fees upon delivery, and are the responsibility of the customer. We do not determine these rates and encourage you to check with your local government before ordering to determine what you MAY owe.
We cannot control or prevent any delays within customs. If you refuse duties or fees on your package and choose to have it sent back to us, any handling fees charged to our account to retrieve the package will be deducted from your refund. We cannot reimburse customs fees for returns or exchanges.
If you are not completely satisfied with an item and want to return an item, you can do so within 14 days of purchase as long as the product is unopened, unused, any seals remain unbroken and in their original packaging.
If the product is returned to us in an unsalable condition we will not offer a refund.
Please contact us via email on firstname.lastname@example.org.
All shipping charges incurred in connection with the return of an item are non-refundable.
Please note that you are responsible for paying all shipping costs and for the risk of damage or loss during shipping both to and from Cienna Rose ltd. Therefore we recommend that you obtain a proof of postage receipt, so that you can track your package. Proof of postage does not cost anything, but without it, we may not be able to process your refund or exchange if your item is lost in transit. All shipping charges incurred in connection with the return of an item are non-refundable. Original shipping and handling fees will not be refunded.
Please Note: We will not provide a full refund if goods show signs of unreasonable or excessive use. In such circumstances, we will notify you that a reduced refund amount will be available or you can choose to arrange for such goods to be returned to you within 28 days of our notification.
Please note, that this returns policy only applies to products purchased at ciennarose.com. Any items purchased offline or through other retailers/salons cannot be returned through our website.